Return Procedure
To initiate a return, customers must contact our support team via support@serialdepotusa.com providing the order number and reason for return. Upon verification, detailed return instructions and a prepaid return shipping label will be provided when applicable.
Please note that customers are responsible for the safe return of the item using a trackable shipping method. We recommend purchasing shipping insurance, as SerialDepotUSA cannot be held liable for lost or damaged return shipments.
Refund Process
Once the returned product has been received and inspected, a refund approval notification will be sent via email. Approved refunds will be processed to the original method of payment within 7-10 business days. Shipping fees are non-refundable.
Exchanges
If a product is received damaged or defective, customers should contact support@serialdepotusa.com immediately. We will facilitate the exchange process for the same item at no additional shipping cost.
Delayed or Missing Refunds
If you have not yet received your refund, please check your bank account and contact your credit card company to confirm the refund status. Processing times may vary. Should you require further assistance, contact us at support@serialdepotusa.com.
Feedback
We welcome your feedback regarding returned items, as it assists us in improving our product offerings and service quality.
Contact
For inquiries related to orders, returns, or refunds, please reach out to our support team at support@serialdepotusa.com. We are dedicated to providing timely and effective customer support.
